360 WiFi FAQs

Yes, you can adjust your network if your needs change. 

Yes, it's easy to adjust your network if needed. Once you have 360 WiFi up and running, if your setup changes, you can add a pod to your service. Start by signing in to your Quantum Fiber account on the web to order another pod. Once it arrives, you'll use the Quantum Fiber app to connect the new pod to your existing WiFi network. 

Some smart home devices, such as security cameras and doorbells, ask for a 2.4 GHz connection when connecting to WiFi. The 360 WiFi pods should auto-detect most 2.4 GHz devices and connect them automatically. For this reason, IoT onboarding mode is no longer needed in most cases. If you have trouble getting a device to connect, try this:

• Make sure the device has updated firmware or software. Check the manufacturer's user guide for instructions specific to that device.

If the device is still unable to connect after installing any updates, contact us for help. 

You should be able to connect your smart TV to your 360 WiFi network in the usual way: by locating your network name in the list of available networks, then entering your WiFi password. If you run into trouble, here are some steps you can follow.

Yes! You can create user profiles in the Quantum Fiber app for different members of your household. Once you have profiles created, you can manage parental controls, including:

• Schedule WiFi access
• Allow or block specific apps and websites
• Filter and block content by category.

360 WiFi includes a built-in firewall that helps keep your network and connected devices safe. Advanced IoT protection quarantines smart home devices when a threat is detected. You can access all network data and security features, including content and parental controls, from the app.

360 WiFi with WiFi 7 features advanced network security. When all features are active, your network is protected from malicious websites, hackers, and infected files and attachments.

• Anti-Virus: Protection against infected file attachments by scanning them for a virus prior to opening.
  
• Malicious Website Filter: Protection against potentially risky websites that could infect a device with malware.
  
• Intrusion Prevention System: Protection against hacking of devices connected to your network. This is particularly important for connected IOT devices (smart doorbells, WiFi-connected baby monitors, etc.)

To cover WiFi dead spots in your home or business, you can use extenders, multiple routers, or a mesh WiFi system. But using individual extenders or multiple routers can require manually switching between networks with separate signals as you move around. Mesh systems, on the other hand, have interconnected pods that auto-select based on signal strength, which makes them both easier to use and more reliable. The system works in a similar way to your mobile phone—automatically accessing the closest cell tower as you drive down the highway. 

Where traditional WiFi systems are static and tied to one central point (the router), mesh systems are distributed through your house or office. This blanket coverage allows the mesh WiFi system to correct itself, avoiding data congestion and minimizing slowdowns. For instance, if one WiFi pod stops working, data will be rerouted to another so that you don’t notice any difference on your devices.