Internet magic starts with the right tools.

Equipment support

The first step in bringing lightning-fast Quantum Fiber internet into your home or small business is your equipment. Learn more here about your fiber-ready equipment, whether it's a WiFi-enabled modem or a permanently installed SmartNID device, plus 360 WiFi pods.

See the latest features from Quantum Fiber support!

Frequently asked questions

Find answers to the most common customer questions about your fiber internet equipment, from modems and routers to WiFi pods and more.

More equipment FAQs

When you sign up for Quantum Fiber service, you either lease a stand-alone modem from us, or we install a wall-mounted permanent SmartNID device in your home. The specific equipment will depend on when you sign up and where you live. You can learn more about our different modems and SmartNIDs from our user guides.

See all equipment user guides

If you are in a multi-unit building and have a WAP on your ceiling, you have Quantum Fiber Instant WiFi service.

WiFi Access Pod for Instant WiFi service

WiFi Access Point (WAP) for Instant WiFi service

If you have a SmartNID installed to provide your internet service, this device by itself does not have wireless capability. To get a complete WiFi experience in your home or small business, you will need 360 WiFi or another WiFi solution.

For the best internet experience and performance, we recommend 360 WiFi. Why? It's a comprehensive and reliable whole-home WiFi pod system. It comes with built-in security features to protect your network, and you can control network setup and device connections easily with the Quantum Fiber app.

Welcome to 360 WiFi

If you are in a multi-unit building and have a WAP on your ceiling, you have Quantum Fiber Instant WiFi service.

WiFi Access Point (WAP) for Instant WiFi service

Yes, you can. However, Quantum Fiber equipment is best designed to pair with our service. Each SmartNID or modem is optimized to deliver the fiber connection into your home, and comes with remote network support from our customer success team.

You can use your own WiFi router or other wireless solution if it meets the right technical specifications. See our "bring your own WiFi" page for details. It's important to know that by using your own router, you won't be able to access the security features and technical support that come with 360 WiFi.

Using your own WiFi equipment

Depending on what type of equipment you have, you may need to return some or all of it if you cancel or upgrade your service. Leased equipment, including modems (like the C4000 or C3510) and 360 WiFi pods, must be returned to Quantum Fiber within 30 days to avoid fees. Start from our returns page to get a return label or QR code and pack up your equipment.

If you have an attached SmartNID such as the one shown here, you will leave it in place when you move or cancel. Please do not remove this device from the wall.

Returning Quantum Fiber equipment