New support features

Check out the latest options and tools from Quantum Fiber support. Keep up with features in the app, the account portal, support center, and more. What's new? Take a look.

Parental controls with 360 WiFi

Customers with 360 WiFi can now manage parental controls in the Quantum Fiber app! Look for these added features:
 

  • Create profiles and assign devices
  • Set up WiFi access schedules
  • Create content filters
  • Block/allow websites and apps
Parental Controls

Check out the newest self-help videos.

Check out the full library of Quantum Fiber self-help videos on our YouTube playlist.

Previous updates

Find our full list of updates below. See what features have been added to the Quantum Fiber site and app, and find out how these changes impact you.

2025

Troubleshooting Guide

Try to DIY before you call! We walk you through some steps to try common fixes for connection issues.

DIY Guide
Quantum Fiber DIY Troubleshooting Guide

2024

Screenshot of device speeds look-up
Device speeds look-up

Look up top brands to find out if the speed you're seeing on your device is within the normal range.

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Thumbnail of outage map detail
Outage checker

You can now check for outages without signing in. Enter your address and we'll let you know if there's a known Quantum Fiber outage in your area.

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Screenshot of message center bell icon in app
Message center

Check out the  message center on the web and in the mobile app. Find all your Quantum Fiber communications and alerts in one place.

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W1700 and W1701 WiFi 7 pods
Introducing WiFi 7

Quantum Fiber is the first internet service provider with a custom-built WiFi 7 device! Learn more about using a WiFi 7 setup.

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Bank account payment illustration
Pay by bank transfer

You now have the option of paying your Quantum Fiber bill using a bank account transfer (ACH). Learn how to set it up for your automatic monthly payment.

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