New support features

Check out the latest options and tools from Quantum Fiber support. Keep up with features in the app, the account portal, support center, and more. What's new? We'll show you.

Highlights

Here's the latest news from Quantum Fiber digital services. From app to website features, see how we're improving our online support options.

Parental controls with 360 WiFi

Customers with 360 WiFi can now manage parental controls in the Quantum Fiber app! Look for these added features:

Create profiles for family members and assign devices
Set up WiFi access schedules
Create content filters
Block/allow websites and apps

Our team has been hard at work making improvements and adding features for our customers. Recent firmware updates to our WiFi 7 pods (1700/1701) and SmartNIDs (5500/6500) include these enhancements:

Improved connectivity with Apple devices, MyQ/Genie garage doors, and WEMO smart plugs
Updated WPA, WPA2, and WPA3 security standards
More stable SmartNID connection

Device speeds look-up

Look up top brands to find out if the speed you're seeing on your device is within the normal range.

Troubleshooting Guide

DIY before you call! Walk through self-guided steps to try some common fixes for connection issues.

Get Started

History

Find our full list of updates below. See what features have been added to the Quantum Fiber site and app, and find out how these changes impact you.

2024

Outage checker
Message center
WiFi 7 pods
Pay by bank account transfer

Outage checker

You can now check for outages without signing in. Enter your address and we'll let you know if there's a known Quantum Fiber outage in your area.

Message center

Check out the message center on the web and in the mobile app. Find all your Quantum Fiber communications and alerts in one place.

Introducing WiFi 7

Quantum Fiber is the first internet service provider with a custom-built WiFi 7 device! Learn more about using a WiFi 7 setup.

Pay by bank transfer

You now have the option of paying your Quantum Fiber bill using a bank account transfer (ACH). Learn how to set it up for your automatic monthly payment.