Need help? We've got you covered.

Common solutions

Get the quick info and links you need to take care of our top service requests. Still have questions? Find answers in our FAQ library.

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Test speed to device

Use this speed test for one device, or see total speed in the app.

Payment icon

Update payment method

You can update your payment method on our secure website. 

Calendar icon

Manage appointments

Cancel or reschedule an appointment in the app or on the web.

Alert icon

Outage checker

Use our outage checker map, check the app, or learn more about outages.

Moving van icon

Upgrade or move

Call customer support to move or upgrade your internet service.

Pause icon

Pause or cancel service

Pause your service easily on the web. Contact us to cancel. 

Click "Play" and help is a video away.

Take a scroll through our video library, which is expanding by the week. Check out tips and instructions that will help you get the most out of your Quantum Fiber service.

How to set up 360 WiFi

3:58 MINUTES

Understanding internet speed

4:44 MINUTES

Returning Quantum Fiber equipment

2:58 MINUTES

Setting up Connected Voice

2:25 MINUTES

View all videos

Learn, work and play your way to the ends of the internet.

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