Ready to take control of your internet?

Pay, chat, manage & connect, all from your Quantum Fiber app.

Real-Time Updates
Get live updates about your service and installation.

 

Manage Devices
Control all your devices easily in one place.

 

Customize Network
Personalize your internet in a few simple steps.

 

Quick-Join Codes
Share internet access instantly with a QR code.

Common solutions

Find Quantum Fiber customer service answers here. Get the quick info and links you need to take care of the most popular service requests.

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Test your internet speed

It's easy to test your speed from the Quantum Fiber app.

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Update payment method

You can update your payment method on the web. 

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Change an appointment

Cancel or reschedule in the app or on the web.

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Check for service outages

Chat with us from the app or the web to learn about outages.

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Upgrade or move service

Chat with us in the app or the web to change your service.

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Pause or cancel service

Pause or cancel your service in the app or on the web. 

Internet Essentials—helping you understand all things internet.

Click "Play" and help is a video away.

Take a scroll through our video library, which is expanding by the week. Check out tips and instructions that will help you get the most out of your Quantum Fiber service.

2:24 MINUTES

How to set up 360 WiFi

4:44 MINUTES

Understanding internet speed

2:58 MINUTES

Returning Quantum Fiber equipment

2:25 MINUTES

Setting up Connected Voice


Learn, work and play your way to the ends of the internet.