How to move your Quantum Fiber service

Check one more thing off your moving to-do list. You can move your Quantum Fiber service to your new home or business when you sign in to your account.

Plan pricing when moving

When you move your service, your current subscription and any deals or offers on that subscription are canceled. Fortunately, you'll get to select a new deal for your new subscription.

Move service in the account portal

Click through the five steps below:

1. After you sign in to the portal, look for the Common Solutions section. From there, select Moving service support.

Quantum Fiber portal screenshot, home page showing moving link

2. Tell us the date you'd like service shut off at your current address and the date to resume service at your new address.
 

Please note that as a prepaid service, monthly bills are not prorated.

Quantum Fiber portal screenshot, moving dates

3. Enter your new address. We'll check if Quantum Fiber is available at your new location.

Quantum Fiber portal screenshot, moving address

4. If Quantum Fiber service is available at your new address, you can then choose your speed. 

Quantum Fiber shopping screen showing different speed options

5. Once you've confirmed your move, you'll see a notice when you sign in to your account. 
 

As you prepare to move, be ready to return leased equipment to Quantum Fiber. Do NOT remove the attached SmartNID from the wall.

Quantum Fiber portal home page moving notice

Exceptions to online moving

At this time, there are a few cases when we can't complete an online move order:
 

1. You have Connected Voice service.
  

2. The current resident at your new address has Quantum Fiber service and has not set an end date yet for their service.
 

For the first two situations, please contact us and an agent will help you start your move.

3. Quantum Fiber is not available at your new address.

 

In the final case, you can sign up to receive a notification when Quantum Fiber is available.

Contact us to start a move

The moving process will depend on your location and account type. In some cases, you may need to create a new Quantum Fiber order first and then cancel the existing service. A support agent will be happy to help get you set up at your new address. 

We're available by phone 7 days a week, 7 a.m. to 11 p.m. CST, at 833-250-6306.

Returning equipment

Depending on your account type and services, you may be required to return your current 360 WiFi pods. Do not return an attached SmartNID; it should remain in place. 

Equipment returns