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Chat with us

Chat with us for technical support or to answer account and service questions. Available 7 days a week.

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We're available by phone 7 days a week, 7 a.m. to 11 p.m. CST

833-250-6306

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Connect online

Reach out to us on our social media channels.

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Our team is standing by

Use the Quantum Fiber app to connect with the Customer Success Team. They can help you with:

  • Late technician or reschedule an appointment
  • Upgrade or move your internet service
  • Fixing a connection problem
Quantum Fiber app - support screen

Common solutions

Get the quick info and links you need to take care of our top service requests. Still have questions? Find answers in our FAQ library.

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Test speed to device

Use this speed test for one device, or see total speed in the app.

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Update payment method

You can update your payment method on our secure website. 

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Manage appointments

Cancel or reschedule an appointment in the app or on the web.

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Outage checker

Use our outage checker map, check the app, or learn more about outages.

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Upgrade or move

Call customer support to move or upgrade your internet service.

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Pause or cancel service

Pause your service easily on the web. Contact us to cancel.