Contact us

Our team is standing by

The Quantum Fiber app is a great way to connect with our support experts.

The Customer Fiber Success Team can help you with:

  • Late technician or reschedule an appointment
  • Upgrade or move your internet service
  • Fixing a connection problem
Quantum Fiber app - support screen

Chat with us

Look for the purple chat bubble across our website, located in the lower right corner of your screen.

Connect online

Send us an email or find us on our social channels.

Social icon Facebook
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fibersuccess@q.com

Prefer to call?

We're available by phone 7 days a week, 7 a.m. to 11 p.m. CST, at 833-250-6306.

Common solutions

Get the quick info and links you need to take care of our top service requests. Still have questions? Go where the answers are.

purple speed test icon

Test your internet speed

It's easy to check your speed from the Quantum Fiber app.

purple payment icon

Update payment method

You can update your payment method on the web. 

purple calendar icon

Change an appointment

Cancel or reschedule your time in the app or on the web.

purple alert icon

Check for an outage

Check the app to learn about outages, or chat with us.

purple moving van icon

Upgrade or move service

Chat with us to move or upgrade your internet service.

purple pause icon

Pause or cancel service

Pause you service easily on the web. Contact us to cancel. 

© 2023 Q Fiber, LLC. All Rights Reserved. Quantum, Quantum Fiber, and Quantum Fiber Internet are trademarks of Quantum Wireless LLC and used under license to Q Fiber, LLC.