Parental controls in 360 WiFi

Learn how to manage parental controls in 360 WiFi for different members of your family. We'll show you how to set up access schedules, content restrictions, and more, with the Quantum Fiber app.

Video: Parental controls

Before you can set parental controls, you have to create one or more profiles and assign devices to them.

How to create profiles in 360 WiFi

Once you've created a profile and added devices to it, you can set up parental controls for that profile. First, select Parental Controls from the Quantum Fiber app dashboard, then select the profile you'd like to manage by tapping the small arrow to the right.

App screenshot showing Parental Controls tile on the dashboard screen

Next, see how to set up:

WiFi schedules

Content restrictions

Parental controls only work for devices connected to 360 WiFi

Keep in mind that parental controls only work for devices connected to your Quantum Fiber 360 WiFi network. Mobile devices may bypass these restrictions by accessing the internet through a mobile carrier.

Set WiFi access schedules

Access schedules let you block internet access on a profile during set hours or days.

Profile details
Schedules
Create new
Remove
Pause

From the profile details screen, scroll down to see the Internet Access Schedule section.

Enter a schedule name. Then select the days you want this schedule to apply, and the time you want to pause and resume internet access for all devices on that profile. When you're finished, tap Create Schedule.

App screenshot of create new schedule screen with input options for name, days, and times

On the profile details screen, you'll see a list of schedules you've created. You can tap the small X to remove a schedule.

You can also manually pause a profile outside of a scheduled time. This will block WiFi access on that profile until you unpause it.

A note about smart home devices

WiFi access schedules are most effective on personal devices with screens, such as laptops, tablets, and phones. Smart home devices like thermostats, sprinkler systems, security cameras, etc. may not have consistent results. For best results, use the companion app for each specific smart home device to set a schedule.

Set content restrictions

The profile presets include common content restrictions. You can adjust these or create custom category filters through the Parental Controls section. These will apply only while the devices are connected to your 360 WiFi network. Keep in mind users can bypass controls by connecting to mobile data.

Category filters

Open
Child preset
Teen preset
Descriptions
Toggle on/off

On the profile details screen, scroll down to the Parental Controls section and select Content Restrictions.

If you selected the preset profile for child, the following content categories will be blocked by default:

Explicit content
Gambling
Web advertisements
Mature
Online games
Online shopping
Social network

All other content categories will be allowed by default, but can be modified using the toggles.

App screenshot of Child preset content filters by category

If you selected the preset profile for teen, the following content categories will be blocked by default:

Explicit content
Gambling
Web advertisements
Mature

All other content categories will be allowed by default, but can be modified using the toggles.

App screenshot of Teen preset content filters by category

You can see a description of any category by tapping the i icon next to the category name.

App screenshot, website management screen with options to block and allow websites

You can tap the toggles on the right to change the status of the content categories. Toggle on to block that category, or toggle off to allow. You'll see a brief Updating message, then the category status will be updated.

App screenshot, block application access screen

A note about category filters

Online content is filtered using category algorithms. These filters may not catch everything that you as the parent might want to block, or may in some cases block something you want to allow. This is why you also have the option to block and allow specific apps and websites. See instructions below.

Website management

You can block or allow specific websites for any profile. The sites you put on these lists will override any category presets.

Open
Sites list
Add
Remove

On the profile details screen, scroll down to the Parental Controls section and select Website Management.

On the Website Management screen, you'll see a list of any sites you've already blocked or allowed. Tap Add new website under the Blocked or Allowed section.

App screenshot of Website Management screen with options to add blocked or allowed sites

Enter the website you want to block, then tap Save to add it to the list. Follow the same process to allow access.

App screenshot showing list of apps to add to Blocked list

In the lists of blocked and allowed sites, you can tap the X on the right to remove a website from the list.

App screenshot showing lists of Blocked and Allowed apps with option to remove

App management

You can block or allow specific apps for any profile. The apps you put on these lists will override any category presets.

Open
Apps list
Add
Remove

On the profile details screen, scroll down to the Parental Controls section and select App Management.

On the Application Management screen, you'll see a list of any apps you've already blocked or allowed. Tap Add application to block access or Add application to allow access.

App screenshot of Application Management screen with options to add blocked or allowed apps

Search for the app you want to block, then tap the green plus sign next to it to add it to the list. Follow the same process for any apps you want to allow.

In the lists of blocked and allowed apps, you can tap the small X to remove that app from the list.

App screenshot showing list of Blocked apps with option to remove

What happens when you try to access blocked content?

When content is blocked by the restrictions you have set up, you may see a "no connection" error, or the website or app simply will not load.

Need more help? Chat with us here on the website, or you can start a chat in the app or the online portal. If you prefer to call, we're here 7 days a week 7 a.m. to 11 p.m. CST.