360 WiFi FAQs

Learn more about 360 WiFi, from setup and features to security and more.

Getting up and running

WiFi 7 equipment upgrades

Using the Quantum Fiber app

Features and benefits of 360 WiFi

Performance and compatibility

Manage 360 WiFi in the Quantum Fiber app

Control your 360 WiFi network with the Quantum Fiber app:

Check connection status

Manage security

Customize devices

Set parental controls

Do you have WiFi 7 pods?

If you see WiFi 7 Certified on the back of your 360 WiFi pods, we've got FAQs just for you.

WiFi 7 FAQs

Not a customer yet?

Order internet + 360 WiFi.

Get 360 WiFi

Already a customer?

Download the Quantum Fiber app

Getting up and running

Yes, you can add this service to your existing Quantum Fiber internet at any time. Sign in to your account and go to the Shop menu to get started.

If you're getting new service installed, your technician will set up your 360 WiFi network and equipment. If you already have a SmartNID in your home OR you're adding 360 WiFi to existing fiber internet service, then your new pod will be shipped to you and you will set it up yourself, following these step-by-step instructions. Here's a brief preview of the process:

Get the Quantum Fiber app if you don't already have it. You can download the mobile app from the Google Play or Apple store.
Sign in using the same username and password you created when ordering Quantum Fiber service.
The app will take you through the setup process step by step. Click below to see complete instructions.

360 WiFi setup

After you’ve set up your network, you can use the Quantum Fiber app to add or rename pods, monitor signal strength, and set parental and content controls. For instance, create device schedules to pause access, block or allow different devices to get online at certain hours, and more. Network control is in your hands.

If you moved in and found 360 WiFi pods already set up in your home, you are most likely an Instant Internet customer. That means all you have to do is download the app, sign in, name your WiFi network and set a password... and you're connected! Follow our setup instructions to create your WiFi network and connect your devices.

As an Instant Internet customer, you will also leave all 360 WiFi equipment in place when you move out, to be used by the next tenant.

Yes, you can adjust your network if needed. Once you have 360 WiFi up and running, if your setup changes, you can add a pod.

Less is more

With 360 WiFi, less is more. If you have more pods than needed it will actually lower the speed and performance of your network due to interference.

If you still think you need an additional 360 WiFi pod, you can order one from the account portal.

Once the new pod arrives, you'll use the Quantum Fiber app to connect it to your WiFi network.

Some smart home devices, such as security cameras and doorbells, ask for a 2.4 GHz connection when connecting to WiFi. The 360 WiFi pods should auto-detect most 2.4 GHz devices and connect them automatically. For this reason, IoT onboarding mode is no longer needed in most cases. If you have trouble getting a device to connect, try this:

Make sure the device has updated firmware or software. Check the manufacturer's user guide for instructions specific to that device.

If the device is still unable to connect after installing any updates, contact us for help.

You should be able to connect your smart TV to your 360 WiFi network in the usual way: by locating your network name in the list of available networks, then entering your WiFi password. If you run into trouble, here are some steps you can follow.

WiFi 7 equipment upgrades

With the introduction of WiFi 7 devices, we've brought improved security and coverage to our 360 WiFi customers.

WiFi 7 is is the latest standard of wireless technology. It delivers faster, more reliable, and more secure internet access than WiFi 6. The top benefits include:

Up to 8X faster: Wireless connection speeds for capable devices^* up to 8 times faster than WiFi 6.
Better coverage: Up to 25% greater WiFi coverage compared to WiFi 6.
More devices: Over 100 concurrent devices can stream simultaneously.
Lower latency: Less time to transmit data, meaning reduced lag when streaming, using virtual or augmented reality, and cloud gaming.

Works with all WiFi devices: WiFi 7 is future-forward, while remaining backwards compatible with devices on older WiFi standards.

^* Smartphones and other devices must be WiFi 7 capable to see full speed potential. More of these compatible devices are expected to be released throughout 2024.

Want even more tech-y details? We've got you:

Multi-Link Operation (MLO): Devices can send and receive data across different channels at the same time. This decreases lag and improves reliability compared to WiFi 6.

4K QAM: Enables each WiFi signal to hold more data for faster speeds compared to 1K QAM with WiFi 6.
Increased load handling: With wider channels (320 GHz) twice the size of previous WiFi generations, more data can be packed into each transmission, making for significantly faster connections speeds.

Multi-RU puncturing (MRU): WiFi 7 devices can use previously unused parts of the high-speed channel to transmit more data, making it even faster than WiFi 6.

From our blog: WiFi 7 vs. WiFi 6

The wired pod (W1700K) will be plugged in to the SmartNID, so it must remain close to that device. If you receive an additional wireless pod (W1701K), follow these tips:

For a single-level home or business, place the wireless pod mid-way between the SmartNID + wired pod and the farthest room where you need a wireless connection.
For a multi-level home, place your wireless pod on a different level than the SmartNID + wired pod.
You can always move the wireless pod if needed.

Wired pod W1700K

Wireless pod W1701K

If you received fewer pods than you had before, it’s because with WiFi 7, most homes get superior whole-home coverage with just one WiFi pod. In fact, additional pods can cause interference and hurt your overall WiFi performance. When it comes to WiFi 7 pods, less is more!

That said, if you need an additional pod, you can order one from the portal and install it using the app.

No, mixing pod types together will not work due to hardware and software compatibility. Once you've installed the WiFi 7 pods, you will not be able to use the older style WiFi 5 or 6 pods. Please return them to us for free.

You may need to refresh your connection in the app before your pods appear. To do this, pull from the top of your screen to refresh the app or sign out and back in to the app to establish your network.

Swap to new WiFi 7 pods

Note for Windows 10 devices - Password requirement

If you have a device running on the Windows 10 operating system, your WiFi password cannot contain any apostrophes (') or quotation marks ("). If these characters are used in your current password, please remove them and save a new password in order to connect devices and see your WiFi pods in the app.

This is only for Windows 10.

Using the Quantum Fiber app

You can use the Quantum Fiber app to manage your account and payments, 360 WiFi network, parental controls, and security. Learn more.

You can manage everything—your account and payments, 360 WiFi network, parental controls, security, and more—through the Quantum Fiber app.

App features

Ad blocking
Anti-virus protection
Device details: Connected device list, connection status, name & label devices
Malicious website filter
Manage security controls
Monitor blocked access
Monitor data usage by profile
Network name and password
Parental controls: Block or allow apps and websites, content filters by category, schedule access times
Pod details and connection status
Profiles
Restart modem or SmartNID
Test speed: Network and device

Features and benefits

Yes! You can create user profiles in the Quantum Fiber app for different members of your household. Once you have profiles created, you can manage parental controls, including:

Schedule WiFi access
Allow or block specific apps and websites
Filter and block content by category.

360 WiFi includes a built-in firewall that helps keep your network and connected devices safe. Advanced IoT protection quarantines smart home devices when a threat is detected. You can access all network data and security features, including content and parental controls, from the app.

360 WiFi with WiFi 7 features advanced network security. When all features are active, your network is protected from malicious websites, hackers, and infected files and attachments.

Anti-Virus: Protection against infected file attachments by scanning them for a virus prior to opening.
Malicious Website Filter: Protection against potentially risky websites that could infect a device with malware.
Intrusion Prevention System: Protection against hacking of devices connected to your network. This is particularly important for connected IOT devices (smart doorbells, WiFi-connected baby monitors, etc.)

Network security features

360 WiFi continuously learns your internet use patterns and updates itself to keep things running smoothly. The cloud-based system intelligently detects your connected devices, then optimizes their performance based on speed, device type, and other factors, to keep everything running at maximum potential.

In other words, your pods are super smart. Every night, they run an optimizer app and then give you suggestions on how to get the most out of your 360 WiFi network.

A guest WiFi network feature is coming soon.

In the meantime, you can get friends and family connected to your WiFi on a mobile device without sharing the password. Simply have them scan the QR code in the Quantum Fiber app to join your network.

Quantum Fiber app screenshot showing join network code

To cover WiFi dead spots in your home or business, generally people use extenders or multiple routers. But these solutions can require manually switching between networks with separate signals as you move around. The 360 WiFi system, on the other hand, auto-selects based on signal strength on a single network, making it easier to use and more reliable. The system works in a similar way to your mobile phone—automatically accessing the closest cell tower as you drive down the highway.

Performance and compatibility

Use the Quantum Fiber app to see download and upload speeds to each of your WiFi pods. The app will also show you the overall network speed to your SmartNID (or speed to your home).

You can also use our web-based speed test to measure download and upload speed, plus ping, on one device.

There might be a few reasons. Wireless connections are not dedicated and are limited by the wireless signal traveling between the pods and your device. One of the most common causes of slowdowns is the number of connected devices sharing your bandwidth. Other devices on your network or even neighboring networks can also cause signal congestion or interference, slowing down your WiFi. Distance from a WiFi pod is another cause—the closer you are to a pod, the better your signal and speed will be. Other causes might be physical barriers or devices that can't handle high speeds.

Yes, you can pair another WiFi solution with your SmartNID to deliver wireless service to your devices. Note that the SmartNID does not have WiFi capabilities on its own. Also note that Quantum Fiber cannot assist with setup, troubleshooting, or maintenance of a third-party WiFi product.

Sorry, 360 WiFi is not compatible with a non-Quantum Fiber modem. We cannot support any non-Quantum Fiber modem, router, or other equipment that you may use.

No, the 360 WiFi pods that you lease from us are specially configured to work with Quantum Fiber service. If you cancel your service, you will need to return the leased pods to us. Any additional pods you purchase are yours to keep, but they will not work with a different internet service.

Need more help? Chat with us here on the website, or you can start a chat in the app or the online portal. If you prefer to call, we're here 7 days a week 7 a.m. to 11 p.m. CST.

360 WiFi FAQs

Manage 360 WiFi in the Quantum Fiber app

Getting up and running

Can I add 360 WiFi to my current Quantum Fiber service?

How do I install my new 360 WiFi pods?

How do I manage my 360 WiFi network and settings?

What if there were WiFi pods in my unit already when I moved in?

Can I add another pod to my setup?

How do I connect a 2.4 GHz device to my network?

How do I connect my smart TV to 360 WiFi?

WiFi 7 equipment upgrades

What is WiFi 7?

Where should I place the new pod(s)?

Why did I get fewer pods than I had before?

Can I mix the old and the new pods?

Why am I seeing a network unavailable message?

Using the Quantum Fiber app

Why am I not able to see my pods in the Quantum Fiber app?

What can I do with the Quantum Fiber app?

Features and benefits

Can I use parental controls with 360 WiFi?

What are the security features of 360 WiFi?

How does 360 WiFi optimize my WiFi experience?

Can I create a guest network?

What's the difference between 360 WiFi and other wireless solutions?

Performance and compatibility

How can I check my WiFi speed?

Why is my WiFi speed slower than the service speed I'm paying for?

Can I use my own WiFi solution instead of 360 WiFi?

Can I use my own modem with 360 WiFi?

Can I use my 360 WiFi pods with another internet service?

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