How to connect devices to your WiFi network

There are three ways to connect devices to your WiFi network: 

1. Enter WiFi password
2. Scan join code in the app

If you have a gateway modem, you can also use WPS (not for 360 WiFi):

3. WPS button on modem
Instructions for Instant WiFi customers

Enter the WiFi password on your device

To connect a device to your network, follow these steps:

1. Find the network name (SSID) and security key (password) for your network.
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SSID is your WiFi network name. The security key is your WiFi password, which keeps your network secure. These are set up by you or a technician when service is installed. You can look up your WiFi details in the Quantum Fiber app "Network" section (unless you use WiFi equipment that is not from Quantum Fiber).

2. Enable WiFi on your device. Most devices have a setting called "Connections" or "Network" where you can enable or toggle on WiFi. 

 

3. Select your network. You'll see a list of available WiFi networks. Find yours in the list (this is your SSID or network name). 

4. Enter your WiFi password. This is your security key. Enter it, paying close attention to capitalization, and select "Join" or "Connect." The device will check the security settings and connect within a moment or two. 

 

Optional: Most devices have the option to "Connect automatically" or "Remember this network." When you enable this, your device will always connect to that network without entering the password each time.

Can't connect? Try these tips.

Scan the join code in the Quantum Fiber app

You can connect a mobile device to your WiFi using a unique QR code in the app. 

 

  1. Sign in to the app on a mobile device that's already connected to your WiFi. 

2. Tap on Network Information.

Quantum Fiber app dashboard, network information

3. Tap on your network to see the details screen.

Quantum Fiber app screenshot, network information screen showing network

Network Security features coming in November 2024.

4. Use the thumbnail of the join code at the bottom of the edit network screen, or tap it to open a full-screen version.

 

5. Scan the code. Use a mobile device with a camera to scan the QR code. Follow the prompts to confirm and join the network. No password required!

Quantum Fiber app screenshot, edit network screen, highlighting join code

Connect with WPS on the modem

If you have a gateway modem/router (C4000, C3000, C3510, C2100, C844 or C424, or other), you can connect by pushing the WPS button on your modem.

Instructions may vary slightly by router and device, but generally, here's how to connect with WPS:

 

1. Push the WPS button on the router. The button will typically begin to flash amber/orange, letting you know it is searching for a device to connect. 
 

2. Select the name of the wireless network (SSID) on the device's WiFi settings. Your device should complete the connection without entering a password.

illustration of a gateway modem with the WPS light

Instant WiFi instructions

Quantum Fiber Instant WiFi access pod

Some homes or multi-unit buildings have Quantum Fiber Instant WiFi. If you have Instant WiFi, you'll see one of these devices on your ceiling.

Here's how to connect:

Set up your Instant WiFi account and create a WiFi password. Then connect your devices following the steps in the first option above. 

 

If you prefer, you can also add devices through your Instant WiFi account:

  1. Sign in to the Instant WiFi portal.
  2. Click on My Network and then Add Device.
  3. Enter the MAC ID for your device. This is typically found in each device's settings under About or Device information.

How to disconnect or forget a network

Access your wireless or network settings in the same way you did above (varies by device). You may see two separate options to "Disconnect" or to "Forget" the connection.

 

  • Disconnect will only turn off the WiFi connection temporarily. If you have it set to auto-connect, it will remember your password and connect again the next time you start your device or refresh the WiFi. 

  • Forget will delete the WiFi network settings from your device and will no longer auto-connect. If you want to use it again in the future, you'll select the network name and enter the WiFi password as you did the first time.

Having issues connecting to your WiFi?

If your device won't connect, usually there's a problem with the device's network settings or hardware, or you've got a password error. Try these steps to see if you can refresh the connection:

 

  • Restart your device.
  • Double check your WiFi password. If you updated it, you will need to reconnect to the network on every device.
  • In your device settings, forget all saved networks, then restart the device and try connecting again.
  • Change your WiFi password, then connect again using the new password.
  • Restart your SmartNID or modem. You can restart in the app or manually.
  • For a wireless modem (gateway), check the wireless settings to see if WiFi is disabled or is turned off according to a set schedule.
    or
  • For 360 WiFi, check out these troubleshooting options to check your pods.

Need more help? Chat with us here on the website, or you can start a chat in the app or the online portal. If you prefer to call, we're here 7 days a week 7 a.m. to 11 p.m. CST. 

Do you have one of these on the ceiling in your apartment or office?

Instant WiFi access pod

You have Instant WiFi.

Get support here.

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