How to change your WiFi password

A good WiFi password is important to help secure your home network. Follow the instructions below to update your WiFi password in the Quantum Fiber app or in your secure modem settings (GUI).

If you have 360 WiFi, follow the app instructions below.

What are the SSID and security key, and where can I find them?

Change network in the app

Download the Quantum Fiber app

1. Sign in to the Quantum Fiber app and tap on Network Information.

Quantum Fiber app dashboard, network information

2. Tap on the network name.

Quantum Fiber app network information screen, network circled

Network Security features coming in November 2024.

3. On the Edit Network screen, update the Network Name (SSID) or Network Password, or both. Enter the password a second time to confirm.

4. To save your changes, tap Done at the top of the screen, then tap Continue to confirm that you want to save and apply the new credentials. This will cause your devices to disconnect from your network, and you will need to reconnect them.

App screenshot showing edit network name and password

Reconnect all devices

Whether you change your network name or password—or both—remember that you need to reconnect all of your personal devices using the new credentials. This includes smartphones and tablets, computers, gaming systems, streaming TVs, smart home devices... everything!

Password rules

Your password must include:

At least 8 characters, up to 63 characters long (strong passwords are at least 12 characters)
At least one number from 0 to 9
A combination of lower-case and upper-case letters
Spaces are optional

360 WiFi + Windows 10

Note for Windows 10 devices - Password requirement

If you have a device running on the Windows 10 operating system, your WiFi password cannot contain any apostrophes (') or quotation marks ("). If these characters are used in your current password, please remove them and save a new password in order to connect devices and see your WiFi pods in the app.

This is only for Windows 10.

Modem user settings instructions

Note: The SmartNID user settings at http://192.168.0.1 do not include wireless settings. Please use the Quantum Fiber app to manage your 360 WiFi network.

3 gateway modems - C3510, C4000, and C3000

If you have a gateway modem and prefer not to use the app, you can change your WiFi network details through the modem's user settings (also called the GUI). If you have a wall-mounted SmartNID, please use the app instructions above.

1. On a device that is connected to your home network, open a browser and go to http://192.168.0.1.

2. Sign in to the user settings ("Modem GUI") using the Admin Username and Admin Password printed on your modem sticker.

3. Select Wireless Setup in the main menu.

4. Select Wireless Security in the left side menu.

5. Select the option to Use custom security key and enter your desired password. Enter it again to confirm.

6. Select Apply to save your changes. You can now sign out of the modem user settings or close that tab.

Need more help? Chat with us here on the website, or you can start a chat in the app or the online portal. If you prefer to call, we're here 7 days a week 7 a.m. to 11 p.m. CST.