Change your 360 WiFi network name and password

If you need to update your WiFi network name (SSID) and/or password, it's easy through the Quantum Fiber app. Just follow the steps below.

What are the SSID and security key, and where can I find them?
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SSID is your WiFi network name. The security key is your WiFi password, which keeps your network secure. These are set up by you or a technician when service is installed. You can look up your WiFi details in the Quantum Fiber app "Network" section (unless you use WiFi equipment that is not from Quantum Fiber).

App instructions

Download the Quantum Fiber app

Quantum Fiber app logo
Quantum Fiber app download QR code

1.  Sign in to the Quantum Fiber app and tap on Network Information.

Quantum Fiber app dashboard, network information

2. Tap on the network name.

Quantum Fiber app network information screen, network circled

Network Security features coming in November 2024.

3.  On the Edit Network screen, update the Network Name (SSID) or Network Password, or both. Enter the password a second time to confirm. 

4.  To save your changes, tap Done at the top of the screen, then  tap Continue to confirm that you want to save and apply the new credentials. This will cause your connected devices to disconnect from your network, and you will need to manually reconnect them.

Quantum Fiber app Edit Network screen

Reconnect all devices

Whether you change your network name or password—or both—remember that you need to reconnect all of your personal devices using the new credentials. This includes smartphones and tablets, computers, gaming systems, streaming TVs, smart home devices... everything!

Password rules

Your password must include:
 

  • At least 8 characters, up to 63 characters long (strong passwords are at least 12 characters)
  • At least one number from 0 to 9
  • A combination of lower-case and upper-case letters
  • Spaces are optional

Note for Windows 10 devices - Password requirement

If you have a device running on the Windows 10 operating system, your WiFi password cannot contain any apostrophes (') or quotation marks ("). If these characters are used in your current password, please remove them and save a new password in order to connect devices and see your WiFi pods in the app. 
 

This is only for Windows 10.

Need more help? Chat with us here on the website, or you can start a chat in the app or the online portal. If you prefer to call, we're here 7 days a week 7 a.m. to 11 p.m. CST.