Equipment troubleshooting

If your Quantum Fiber equipment isn't working as you expect, this is a great place to start. Troubleshooting means trying different steps to try and fix the problem yourself. Follow our guides to help you with your modem or SmartNID, 360 WiFi pods, and other hardware.

Restart your modem

A restart is often the first thing to try if you're having internet issues. Learn how to do it in the app or manually.

Restart your modem

A restart is often the first thing to try if you're having internet issues. Learn how to do it in the app or manually.

SmartNID light

Learn how to read the single status light on the SmartNID to identify connection issues.

SmartNID light

Learn how to read the single status light on the SmartNID to identify connection issues.

Single modem light

Learn how to read the single status light on the C4000XG modem to identify connection issues.

Single modem light

Learn how to read the single status light on the C4000XG modem to identify connection issues.

Modem lights

Learn to read the multiple status lights on your tower modem to identify connection issues.

Modem lights

Learn to read the multiple status lights on your tower modem to identify connection issues.

Use a wired setup

Learn how and when to use a wired (Ethernet) connection for some devices and situations.

Use a wired setup

Learn how and when to use a wired (Ethernet) connection for some devices and situations.

Save settings

You can save custom modem settings before doing a reset and restore them after the reset.

Save settings

You can save custom modem settings before doing a reset and restore them after the reset.

Modem reset

A full reset may restore faulty equipment. Learn when and how to reset your modem.

Modem reset

A full reset may restore faulty equipment. Learn when and how to reset your modem.

Check for outages

Think you may be in an internet outage? We'll tell you how to check and what else to know.

Check for outages

Think you may be in an internet outage? We'll tell you how to check and what else to know.

Feeling slow?

Fiber connections should be super-fast. If yours seems sluggish, try these troubleshooting tips.

Feeling slow?

Fiber connections should be super-fast. If yours seems sluggish, try these troubleshooting tips.

Check 360 WiFi

If you're having connection trouble with 360 WiFi, follow these steps to check your pod setup.

Check 360 WiFi

If you're having connection trouble with 360 WiFi, follow these steps to check your pod setup.

Get tech help

Tried the DIY fixes and still having trouble? Reach out to our expert tech support team.

Get tech help

Tried the DIY fixes and still having trouble? Reach out to our expert tech support team.

DIY Troubleshooting

Follow self-guided steps to troubleshoot and fix several common connection issues.

DIY Troubleshooting

Follow self-guided steps to troubleshoot and fix several common connection issues.

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