Equipment troubleshooting

If your Quantum Fiber equipment isn't working as you expect, this is a great place to start. Troubleshooting means trying different steps to try and fix the problem yourself. Follow our guides to help you with your modem or SmartNID, 360 WiFi pods, and other hardware.

General help

Troubleshooting Guide

General help

Troubleshooting Guide

Connection check

Try a wired connection

Connection check

Try a wired connection

Look at the lights

SmartNID light guide

C4000 light guide

Modem lights guide

Look at the lights

SmartNID light guide

C4000 light guide

Modem lights guide

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Videos

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Take control of your internet with the app

Take control of your internet with the app

More help videos on YouTube

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