How to get help from technical support

If you're having an issue with your service or your connection, the first step is to check out a few things yourself following our self-guided DIY Troubleshooting Guide. If you've already tried that and are still having trouble, it may be time to call on the Quantum Fiber technical support team. 

Need a technician? Whichever way you contact us, the support agent that helps you will determine the next step. They'll ask questions to find out more about your issue, and if needed, get you scheduled for the next available technician appointment.

Support options in the app

The Quantum Fiber app is a handy way to contact us and look for more support options. Tap the Support icon to get to our support screen, where you'll find:

 

  • A search box where you can type a question or topic to get support content
  • Common support topics that you can browse by category
  • Top FAQs
  • Direct access to chat
  • Option to Give Feedback 
Quantum Fiber app, Support screen with contact options

Other ways to contact tech support

You can chat with us from anywhere on our website or online portal—just look for the purple chat bubble in the lower right corner of the screen.

If you prefer, you can call us 7 days a week, 7 a.m. to 11 p.m. CST.