How to upgrade or replace your Quantum Fiber equipment
Think you may need new internet technology? We can help guide you, based on your services, current Quantum Fiber equipment, and location.
Please note that available equipment is determined by region; specific types cannot be requested.
If you're using a modem with WiFi
If you're using a freestanding gateway modem that looks like the images above, and you think you may need a replacement due to connection issues, chat with us. The service agent will help you troubleshoot or upgrade to new equipment as needed.
If you're using a SmartNID with 360 WiFi pods
If you have a wall-mounted SmartNID, you've got the latest and greatest Quantum Fiber internet equipment. A SmartNID combines the modem and fiber network terminal into one snazzy device, which is designed to pair with our 360 WiFi system.
Available equipment is determined by region; specific WiFi pods cannot be requested.
If you think any of your equipment isn't working right and may need to be replaced, chat with us and a tech support agent will help troubleshoot and order a replacement if needed.
Related topics
Get the Quantum Fiber app
Manage your Quantum Fiber account
Was this information helpful?
SHOP
LEARN
© 2024 Q Fiber, LLC. All Rights Reserved. Quantum, Quantum Fiber, and Quantum Fiber Internet are trademarks of Quantum Wireless LLC and used under license to Q Fiber, LLC.