Multiple devices icon

No connection - All devices

Likely a service or equipment issue

We'll go through the steps listed below to check your service and the setup of your home network. You'll be able to skip any steps you've already tried.

1 - Check for an area service outage

 

2 - Check connection status in the app

 

3 - Restart your modem or SmartNID

 

4 - Check the wired connections on your equipment

 

5 - Check the equipment status lights

 

6 - Check pod or modem placement

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