Broadband Internet Information Label

Internet speeds are measured in megabits per second (Mbps). The numbers you see on our information labels are reflective of the wired speeds you can typically expect our network to deliver to your property. These numbers are determined through regular internal testing of our system.

Latency, also referred to as ping, is the amount of time it takes for your network to transfer information from your computer to a remote server and back. There will always be some latency over your network, but the lower this number, the better your performance.

Latency is measured in milliseconds. The numbers you see on our internet labels are reflective of the connection response time you can typically expect our network to deliver to your property. These numbers are determined through regular internal testing of our system.

Your download speed shows how fast information transfers to you over the internet. Places you might notice download speed include updating games and other installed programs or downloading files and photos.

Your upload speed shows how fast information transfers from you to its destination on the internet. Places you might notice upload speed include video calls or uploading files and attachments.

In addition to the speed of the plan you sign up for, many factors can impact your speeds, including but not limited to:

• Type of equipment (router, computer, cell phone, tablet, gaming console, etc.)
• Age of equipment
• Number of connected devices
• Distance of equipment from router/modem (WiFi connections)
• Wired vs wireless connection (You’ll always get the strongest connection by hard wiring to your router.)
• Walls or solid objects (Their placement could be blocking your WiFi signal.)
• Electronics interference (microwaves, Bluetooth devices, cordless phones, baby monitors, etc.)