Installation of new Quantum Fiber service

Fiber-optic lines can be buried underground or hung above ground from a pole. A quick look around your area should tell you which way they’ll be installed. If you see utility lines on poles, then your new fiber line will most likely be strung above. If you don’t see utility lines above ground, then they’re buried.

In some cases, Quantum Fiber works with licensed contractors to run the fiber lines from our nearest network connection to your property. These contractors do not drive Quantum Fiber trucks and may not wear Quantum Fiber clothing.

Once that pre-installation work is finished, a Quantum Fiber technician will complete the fiber service installation on your property. Our technicians are easy to recognize with the purple Quantum Fiber logo on their vehicle and shirt. In some cases, you might see CenturyLink branding instead. The Quantum Fiber technician will connect the fiber line to your home with a SmartNID, confirm your internet speed, and install your 360 WiFi.

In some cases, other parties such as the power company or cable company may come out to mark the location of their facilities in your yard before our technicians arrive.

In addition to the points above:

• The fiber line might need to be temporarily laid above ground until it can be permanently buried.
• Mark any lines or wires on your property buried less than six inches deep (like invisible dog fences or underground sprinkler systems).
  

In some instances, we have to lay the fiber-optic line above ground temporarily before it can be buried. This allows us to install your Quantum Fiber service right away.

We then work with licensed contractors to bury the line within one to two weeks of it being laid above ground. There may be additional delays due to weather conditions or local permitting requirements. We appreciate your patience and care in staying away from the line until it’s buried. While you wait for the contractors to start work, please mark or identify any items on your property buried less than six inches deep (like invisible dog fences or underground sprinkler systems), so we can avoid them.

When the crew arrives to complete the work, please keep pets inside or restrained and unlock any gates.

There are times when nature interferes with our installation schedules. Significant storms, saturated ground, frozen ground, overgrown foliage, or downed trees can delay the fiber line installation. If this happens, we will contact you and reschedule your fiber service installation. In most cases, this delay is about a week.

At the current time, there is no charge for service installation. Please note that in the future, there may be installation fees for additional products or services. You'll be contacted prior to installation to approve the order if additional charges apply.

Sure thing! Reschedule your appointment online by signing in to your account and going to My Appointments. From there, you can change your installation to a time that works for you.

Or you can chat or call us at 1-833-250-6306.

When you ordered Quantum Fiber, we sent a confirmation email with a link to finish setting up your account. If you don't see it in your inbox, check your spam folder. If you can't find the email, chat with us or call 1-833-250-6306. Please note that your account username is the email address you used when you signed up for service.

Quantum Fiber Instant WiFi is available in some managed buildings, including apartments and office complexes. If your building has Quantum Fiber Instant WiFi, it's already connected and ready to go. 

To join, you'll need to set up your own account. Look for a WiFi network called "Start Quantum Fiber" on your device. This will take you to the Instant WiFi ordering page, where you can enter payment details, create an account, and get online—instantly! You'll get secure access to the WiFi network on up to 25 connected devices, with the freedom to connect seamlessly as you move inside and outside of your residence. 

You won't need any additional equipment. Everything is already installed on your property and in your unit. Learn more from our Instant WiFi FAQs.