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Slow connection - All devices

Could be a service problem or a WiFi setup issue

We'll go through the steps listed below to try to improve your speed across your devices. You'll be able to skip any steps you've already tried.

1 - Learn about how speed works

 

2 - Restart your modem or SmartNID

 

3 - Check placement of modem or pods

 

4 - Check number of devices

 

5 - Check number of pods (for 360 WiFi customers only)

 

6 - Try using a wired Ethernet connection

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