Icon for no connection on mobile device

No connection - One device

Refresh WiFi connection on your device

Resetting the WiFi on your device can often solve a connection issue. Click through the screens below to see the steps.

Open the wireless settings for your device. Menus vary, but this could be under a section called Connections or Network.

Example Network and Internet settings screen from mobile device

Screenshots are provided as examples only. The settings for your specific device may be different.

Disconnect the WiFi connection. Wait about 30 seconds, then reconnect. Watch for any error messages as it connects.

Example network details screenshot from a mobile device showing button to disconnect WiFi network

If the connection won't complete or you get an error, check your WiFi password. If the device still won't connect, click the arrow to go to the next screen.

Screenshots are provided as examples only. The settings for your specific device may be different.

If you still aren't getting a good connection, remove or forget the WiFi network from your device settings. This will erase the saved settings.

Example network details screenshot from a mobile device showing Forget button

Screenshots are provided as examples only. The settings for your specific device may be different.

Now go into the same network settings and connect to the network again. You can show the password to make sure you're entering it correctly.
Example WiFi password screenshot, Show password checkbox option
If you get a password error, try resetting your WiFi password in the Quantum Fiber app, under Network Information. If the device connects to the WiFi network but you still can't get online, keep going to the next troubleshooting step.
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