Icon for no connection on mobile device

No connection - One device

Likely a device or WiFi settings issue

We'll go through the steps listed below to check your device connection. You'll be able to skip any steps you've already tried.

1 - Restart your device

 

2 - Check connection status in the app

 

3 - Refresh WiFi connection on your device

 

4 - Restart your modem or SmartNID

 

5 - Check device software and hardware