No connection - All devices

Check the SmartNID cords and connections

Click through the screens below to see the steps.

SmartNID
WiFi 7 pod
WiFi 6 pod
Power

First check that the cords are correctly plugged into the bottom of the SmartNID. Make sure the power cord hasn't come loose, and that the Ethernet cable is firmly plugged in to the port closest to the green fiber connector.

Now check the connections on the WiFi pods. The Ethernet cable from the SmartNID should be firmly plugged in to the correct port on the primary (or wired) pod.

Bottom view of wired pod W1700K, showing 10G WAN/LAN port

WiFi 7 setup - Ethernet cable plugged in to port on pod W1700K marked '10G WAN/LAN'

Now check the connections on the WiFi pods. The Ethernet cable from the SmartNID should be firmly plugged in to the correct port on the primary (or wired) pod.

Bottom view of Q9500 WiFi pod showing two Ethernet ports labeled 2.5G LAN

WiFi 6 setup - Ethernet cable plugged in to one of the ports on pod Q9500 marked '2.5G LAN'

Now check your power sources. The SmartNID and WiFi pods should be plugged into wall outlets, avoiding use of splitters, extension cords, and power strips. If needed, change to another power source and try again.