No connection - All devices

Check placement of your equipment

Since you said all devices are affected, it's a good idea to check the placement of your modem or WiFi pods. WiFi travels over radio waves, which can be blocked or weakened by long distances or heavy objects. Click through the screens below to see tips.

Centrally located
Out in the open
Water & appliances

Illustration of house showing WiFi signal blocked by objects and structure

Put your modem or WiFi pods in a central spot in your home, as close as you can to your most important or high-bandwidth devices.

Illustration of modem on a crowded bookshelf with poor signal

Your modem or WiFi pods should be out in the open, not behind objects such as in a closet or cupboard, or on a crowded shelf.

Illustration showing modem behind fridge and fish tank giving out a poor signal

Make sure your modem or WiFi pods aren't being blocked by a heavy appliance, heavy furniture, or a fish tank. Also avoid placing it close to large mirrors or windows.