How to set up Connected Voice Basic

Connected Voice Basic is the phone solution built for your connected life. This start-up guide will help you get up and running.
 

Watch the video or read the step-by-step instructions.

Connected Voice Basic includes one phone number. It's a common choice for home phone service.

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Video: Connected Voice self-install

Please note the adapter shown in this video is an older model. The instructions are the same for the new adapter, shown below.

VIDEO 2:25

Equipment list

Check that you received all your equipment:

  • Connected Voice adapter
  • Power cord
  • Ethernet cable
  • Installation guide
  • 911 sticker

Then, don't forget the phone! We recommend you use cordless phones with your Connected Voice service for best results. You can connect the adapter to the cordless base station and then distribute any additional cordless handsets through your house.

 

Connected Voice will only work with phones that are connected to the Connected Voice adapter. Any phones plugged into standard phone jacks will not work.

Step-by-step installation of Connected Voice Basic

The Connected Voice adapter will complete setup automatically once it's connected to your Quantum Fiber internet service. All you need to do is plug everything in.

Connected Voice phone adapter, front view
photo of the Connected Voice adapter, back view

1. Plug in the adapter.
Place the adapter near your modem, SmartNID, or wired WiFi pod. As with most electronic equipment, pick a place that has good air circulation, so it won't get too hot. Then plug the Ethernet cord into the Ethernet port on the back of the modem, SmartNID, or pod, and into the Internet port on the back of the adapter.

Adapter placement solutions

If your SmartNID and wired 360 WiFi pod are in an out-of-the-way location like a basement, media panel, or garage, you might find your Connected Voice adapter isn't where you'd like it. There are a few solutions for this:

  • Install a power line adapter, which you can find online from many different retailers.
  • Have an electrician run an Ethernet cord from your SmartNID to wherever you'd like to put the adapter.
  • Have an electrician connect existing phone line wiring to the adapter.
  • If you have a Smart Panel, you can use an Ethernet connection.

2. Connect the telephone cord.
Plug a standard telephone cable into the Phone port on the back of the adapter, then plug the other end of the cable into your touch-tone telephone or cordless phone base.

3. Power up your Connected Voice adapter.
Connect the power cord into the Power port on the back of the Connected Voice adapter, then into a wall outlet. The POWER light on the Connected Voice adapter should light up.

4. Let the adapter self-configure.
Your Connected Voice adapter will now automatically self-configure to work with your Connected Voice service. You'll know it's complete the lights for POWER, INTERNET, and PHONE on the adapter are all solid green.

Configuration time

The auto-configuration process may be as fast as 3-4 minutes, but can take up to 15 minutes. Please be patient. Unplugging or restarting the device while any of the lights are still flashing during setup can cause the unit to malfunction. 

Using Connected Voice 

Now you’re ready to pick up the phone and make a call! Be sure to share your new number with your friends and family.

 

To look up your own number, call your mobile phone and check the incoming number. You can also sign in to your Connected Voice account.

 

Then, learn more about using your Connected Voice service.

User Guide