The Quantum Fiber app relies on modem firmware (special software) to detect or change the modem’s network settings. If a modem doesn’t have the right firmware, the Quantum Fiber app can’t communicate with it.

No, this message only means that the modem’s firmware is incompatible with the Quantum Fiber app. If you received a Quantum Fiber modem when you ordered service, it will continue to work with our network to deliver fiber internet service to your address.

No. If you have a leased modem, we are actively working with our partners to add the correct firmware to these modems. Once the firmware is added, the Quantum Fiber app will be able to connect to your modem. If you are using your own non-Quantum Fiber modem, you will not be able to use the Quantum Fiber app to manage your network settings.

We are actively working on a fix and expect the app to support incompatible modems later this year.