Slow connection - All devices

Restart your internet equipment

You can restart your SmartNID or modem from the app. Click through the screens below to see the steps. Or you can restart manually if you prefer.

Restart instructions are the same for SmartNIDs or modems.

Open the Quantum Fiber app. On the dashboard screen, select Network Information.

Tap the purple button to Restart modem.

Tap Restart again on the pop-up screen to confirm.

Wait while the modem or SmartNID restarts. This can take up to 5 minutes. You can close the app if you want and the restart will complete.

Once your modem has fully restarted, you'll see a success message. Tap Close to return to the main screen.

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