No connection - One device

Check your device settings and software

Let's check a few more things on the device itself. Click through the screens below to see the steps.

System updates
App updates
Security scan
VPN

Check your operating system (Windows, Android, iOS, etc.) for available updates, and install them if applicable. You can also turn on automatic updates or smart updates in most platforms.

Example screenshot of app update on mobile device

Screenshots are provided as examples only. The settings for your specific device may be different.

Also check for available updates on the application you're using, and install them if applicable. For many apps, you can also turn on automatic updates.

Screenshot showing system updated message on mobile device

Screenshots are provided as examples only. The settings for your specific device may be different.

Update your security software if needed. Run a scan to check for malware that may be affecting your device.

Example screenshot of security and privacy menu

Screenshots are provided as examples only. The settings for your specific device may be different.

If you're on a VPN, disconnect from the VPN and try connecting again.

If none of the steps above helped, you may need to look into hardware repair from the device manufacturer. A wireless card, driver, or other component may be causing connection problems.

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