Multiple devices icon

No connection - All devices

Check the SmartNID status light

If you're still having connection problems, look at the light on the front of your SmartNID. A green light means the equipment is getting a signal from the network. If it's not green, see below for details.

SmartNID with green status light
  • What color is the light?
  • Blinking red
  • Red
  • Blinking blue
  • Blue
  • Orange
  • Other
SmartNID with blinking red status light animation

Blinking red: The hardware test failed. You'll need help from a technician to fix this.

SmartNID with red status light

Solid red: Testing hardware during bootup

SmartNID with blinking blue status light animation

Blinking blue: Syncing with the network during bootup. If it gets stuck in this mode for longer than 10 minutes, try rebooting. If it repeats, you'll need to get help from a technician.

SmartNID with blue status light

Solid blue: Syncing with the network is complete (bootup)

SmartNID with orange status light

Solid orange: Account action is required to enable access. Chat with us or check for account alerts in the app.

Blinking orange / green: Remote firmware update in progress 

SmartNID with white status light

Solid white: Transparent bridge mode (rare; manual setting for an advanced user)

No light: SmartNID is unplugged or is not getting power

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