No connection - All devices
Check the C4000 modem cords and connections
Click through the screens below to see the steps.
- Check WAN Ethernet
- Check power
Check that the Ethernet cable coming from the fiber terminal is plugged firmly into the WAN port on the back of the modem.
C4000XG - Ethernet cable firmly plugged in to port marked 'LAN/WAN'
Check that the power cord is plugged firmly into the power port on the back of the modem. The modem should be plugged into a wall outlet, avoiding use of splitters, extension cords, and power strips.
C4000XG modem - Power cord firmly plugged in to the power port
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