WiFi 6 pods user guide

Q9500

Your 360 WiFi pods work together with the SmartNID to blanket your home or business in wireless coverage. Learn more about the WiFi 6 pods here, including setup, common questions, and the status light.

WiFi 6 pod setup

Setup diagram, smartNID plugged into first WiFi 6 pod Q9500

Setup showing WiFi 6 pod Q9500 connected to the SmartNID. You may have another one to two Q9500 pods distributed throughout your space.

Bottom view of Q9500 WiFi pod

Bottom of Q9500 pod: USB port and two 2.5G LAN ports

Back view of Q9500 WiFi pod

Back of Q9500 pod: scan code and serial number

Setting up 360 WiFi

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WiFi 6 pod FAQs

Learn from some of the top questions people ask about WiFi 6 pods.

If you order new internet service and 360 WiFi together, a technician will complete installation for both. If you add the 360 WiFi service later, then the pods will be shipped to you and you can set them up using the Quantum Fiber app.

Once your network is set up, you’ll manage it with the Quantum Fiber app. You can use the app to add or rename pods, check your signal strength, manage parental controls, and more.

Note: The SmartNID user settings at http://192.168.0.1 do not include wireless settings. Please use the Quantum Fiber app to manage your 360 WiFi network.

You can connect your personal devices by selecting the network in the device settings and entering your WiFi password. You can also scan a join code in the Quantum Fiber app.

Note that 360 WiFi equipment is not WPS (WiFi Protected Setup) compatible.

What are the SSID and security key, and where can I find them?
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SSID is your WiFi network name. The security key is your WiFi password, which keeps your network secure. These are set up by you or a technician when service is installed. You can look up your WiFi details in the Quantum Fiber app "Network" section (unless you use WiFi equipment that is not from Quantum Fiber).

Sure, it's easy to add and remove pods using the 360 WiFi app. However, many homes and businesses will have plenty of coverage with two WiFi 6 pods.

Important! Adding an extra pod when it’s not needed will actually cause the WiFi speed and performance to drop due to interference.

If you do need another pod, you’ll order it through the account portal and then install the new pod using the Quantum Fiber app. 

If you think a pod is faulty, you can:


If you replace a pod, be sure to return the old one to us.

No, WiFi 6 and WiFi 7 pods are not compatible and cannot be used on the same network.

Ethernet-compatible devices can be plugged into one of the 2.5G LAN ports on the bottom of the Q9500 pod.

We strongly advise against requesting additional pods for this purpose. Extra pods may cause other issues, including network slowdown and WiFi oversaturation.

360 WiFi FAQs

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Pod status light

Learn what the status lights tell you about your WiFi 6 pod connection.

Normal use

Light color Description
Solid blue Booting up
Pulsing green (slow) Connecting to the network
Blinking green Naming pod during bootup
Blinking green (after bootup) Optimizing (occassional)
Pulsing green (after bootup) Planned cloud outage (temporary)
Off (after bootup) Connected

Errors

Light color Description
Solid red Failed bootup
Pulsing white No internet connection
Pulsing dim to bright green Sync error: Pod is linked to another account
Solid red (after bootup) Fan failure

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Need more help? Chat with us here on the website, or you can start a chat in the app or the online portal. If you prefer to call, we're here 7 days a week 7 a.m. to 11 p.m. CST.