WiFi 6 pods user guide

Q9500

Your 360 WiFi pods work together with the SmartNID to blanket your home or business in wireless coverage. Learn more about the WiFi 6 pods here, including setup, common questions, and the status light.

WiFi 6 pod Q9500

Wireless pod Q9500 data sheet

WiFi 6 pod setup

Setup diagram, smartNID plugged into first WiFi 6 pod Q9500

Setup showing WiFi 6 pod Q9500 connected to the SmartNID. You may have another one to two Q9500 pods in your space.

Bottom of Q9500 pod: USB port and two 2.5G LAN ports

Back of Q9500 pod: scan code and serial number

Setting up 360 WiFi

WiFi 6 pod FAQs

Learn from some of the top questions people ask about WiFi 6 pods.

If you order new internet service and 360 WiFi together, a technician will complete installation for both. If you add the 360 WiFi service later, then the pods will be shipped to you and you can set them up using the Quantum Fiber app.

Once your network is set up, you’ll manage it with the Quantum Fiber app. You can use the app to add or rename pods, check your signal strength, manage parental controls, and more.

Note: The SmartNID user settings at http://192.168.0.1 do not include wireless settings. Please use the Quantum Fiber app to manage your 360 WiFi network.

You can connect your personal devices by selecting the network in the device settings and entering your WiFi password. You can also scan a join code in the Quantum Fiber app.

Note that 360 WiFi equipment is not WPS (WiFi Protected Setup) compatible.

What are the SSID and security key, and where can I find them?

Sure, it's easy to add and remove pods using the 360 WiFi app. However, many homes and businesses will have plenty of coverage with two WiFi 6 pods.

Important! Adding an extra pod when it’s not needed will actually cause the WiFi speed and performance to drop due to interference.

If you do need another pod, you’ll order it through the account portal and then install the new pod using the Quantum Fiber app.

If you think a pod is faulty, you can:

Check your setup on our troubleshooting page
Contact tech support and order a replacement pod, if needed

If you replace a pod, be sure to return the old one to us.

Ethernet-compatible devices can be plugged into one of the 2.5G LAN ports on the bottom of the Q9500 pod.

We strongly advise against requesting additional pods for this purpose. Extra pods may cause other issues, including network slowdown and WiFi oversaturation.

360 WiFi FAQs

Pod status light

Learn what the status lights tell you about your WiFi 6 pod connection.

Normal use

Light color	Description
Solid blue	Booting up
Pulsing green (slow)	Connecting to the network
Blinking green	Naming pod during bootup
Blinking green (after bootup)	Optimizing (occassional)
Pulsing green (after bootup)	Planned cloud outage (temporary)
Off (after bootup)	Connected

Errors

Light color	Description
Solid red	Failed bootup
Pulsing white	No internet connection
Pulsing dim to bright green	Sync error: Pod is linked to another account
Solid red (after bootup)	Fan failure

Need more help? Chat with us here on the website, or you can start a chat in the app or the online portal. If you prefer to call, we're here 7 days a week 7 a.m. to 11 p.m. CST.

WiFi 6 pods user guide

WiFi 6 pod setup

WiFi 6 pod FAQs

How do I set up and manage my pods?

How do I connect devices to my WiFi?

Can I add or remove pods?

What do I do if a pod isn’t working?

Can I mix different types of pods?

Can I plug an Ethernet device into my WiFi pod?

Pod status light

Normal use

Errors

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