Find support for your app and equipment here:
SmartNID + Pod(s)
This is your WiFi equipment. The large item is your SmartNID (this is your fiber modem). You will see one smaller device plugged in next to it – this is a pod (mesh WiFi extender). The SmartNID (with pod) is typically located in a media panel in your home, in a closet or utility area. Or, these two devices may be mounted on a wall rather than inside a media panel. You may find additional pods in your home. The number of pre-installed pods is determined by the size of your home and WiFi coverage needs. These devices work together to blanket your home or small business with a seamless mesh WiFi network.
Important note: We are in the process of resetting our equipment to sync with the Quantum Fiber app. Please reset your SmartNID and pod(s) to expedite this process.
Step 1 – Press the reset buttons on your SmartNID and pod(s)
Do not unplug anything.
First, locate your SmartNID. Look for the small red hole labeled Reset. Use a paper clip or small pen to press and hold for 15 seconds. Wait 5 minutes.
The status light on the front will turn solid green once the reset is completed.
Next, locate your pod(s). The reset button is hidden behind the white plastic grill on the lower left side, and can be seen with a black button and silver casing. Use a paper clip or small pen to press this button for 15 seconds. You will see a pulsing amber light on the front of the pod as it resets. You'll know the pod has completed the reset when the light on the front turns off. Please do this to all your pods. Most customers only have one pod, so it’s uncommon to have more. Start with the pod that is connected to the SmartNID, then reset each additional pod one at a time.
SmartNID
Pod(s)
Step 2 – Sign in to the Quantum Fiber app
Sign in to the Quantum Fiber app with your account email and password.
Go to Network and check to see if your SSID and password is populated. If it’s blank or this is your first time creating one, please enter it now. Tap Done at the top of the screen.
Now, ensure your smart devices are connected to your SSID and password.
Q: When do I start using the Quantum Fiber app?
A: The 360 WiFi app is being replaced with the Quantum Fiber app on 8/30/24. On or after that date, you can delete the 360 WiFi app. Sign in to the Quantum Fiber app with your Quantum Fiber account name (email) and password.
Q: How do I sign in to the Quantum Fiber app?
A: Sign in to the Quantum Fiber app using your Quantum Fiber username and password. If you’re not sure if you have them, enter your email address and request a password reset.
Q: Do I need to do anything to switch to the Quantum Fiber app?
A: No, your Instant 360 WiFi account and WiFi service information will be moved over to the Quantum Fiber app on 8/30/24. When you sign in to the Quantum Fiber app, you’ll see your Instant 360 WiFi equipment, including the SmartNID and pod. Your network name (SSID) and password will have been copied over from the 360 WiFi app, so you can start using the Quantum Fiber app features right away.
Q: Why am I seeing a network unavailable message in the Quantum Fiber app?
A: After 8/30/24, you may need to refresh your connection in the Quantum Fiber app before your pods appear. To do this, pull from the top of your screen to refresh the app or sign out and back in to the app to establish your network. If this did not fix the issue, scroll up to reset your SmartNID and pod(s).
Q: Why am I not able to see my pods in the Quantum Fiber app?
A: After 8/30/24, you may need to refresh your connection in the Quantum Fiber app before your pods appear. To do this, pull from the top of your screen to refresh the app or sign out and back in to the app to establish your network. If this did not fix the issue, scroll up to reset your SmartNID and pod(s).
Q: What WiFi network features are available on the Quantum Fiber app?
A: Current features:
- Equipment information
- Restart SmartNID or modem
- Speed test
- Enable/disable WiFi
- Wireless info for devices
- Network name/password
- Connected devices
- Pod names
Upcoming features:
- Profiles
- Content restrictions
- Website management
- App management
- Safe search
- YouTube restricted mode
- Monitoring blocked access
- Monitor data usage by profile
- Prioritize devices
- Monitor security threats
- Approved sites list
- Antivirus protection
- Malicious website filter
- Manage security controls
Please contact us if you need additional help:
- Chat now by clicking on the chat button
- Call the Fiber Success Team at 833-926-1289, Monday through Friday from 7 a.m. to 11 p.m. CT
Q: Do I need the Quantum Fiber app?
A: Yes, the app is required for you to set up a WiFi network name and password. You will connect your smart devices to your WiFi network. You can manage your account from the app or sign in to this website.
Q: How do I sign in to the Quantum Fiber app?
A: Sign in to the Quantum Fiber app using your Quantum Fiber username and password. If you’re not sure if you have them, enter your email address and request a password reset.
Q: How do I set up and/or manage my WiFi features?
A: Your Instant 360 WiFi network was set up by a technician and should be fully optimized for your space. You can customize and manage your network using the Quantum Fiber app:
- Name or rename your network (SSID and password)
- Give your pod(s) a name
- Monitor signal strength
- Set and manage parental and content controls
- Set access schedules
- Pause devices
Q: How do I set or change my Instant 360 WiFi network name or password?
A:
- Sign in to the Quantum Fiber app.
- From the home screen, tap on the network you want to change. It will be blank if you are setting this up.
3. On the Network information screen, tap to edit the network.
4. You’ll see the Network name (SSID) and password. You can change either or both. Tap Done at the top of the screen.
Please know that:
- You can edit your network name and password at the same time, or just one of them.
- When you change your password and/or network name, you need to reconnect all devices to the network.
- The strongest passwords are at least 8 characters in length and include a combination of uppercase and lowercase letters, symbols, and numbers.
Q: Can I name or rename my pods?
A: You can name your pods to make them easier to recognize.
- From the home screen of the app, tap on Network Information.
- Tap on the pod you want to name.
- Enter the name and tap Save.
Q: How do I connect my smart devices to my Network name (SSID) and password?
A: While in the app, tap the WiFi symbol 
under Networks. Locate (or create) a name and password for your WiFi network (SSID). Connect your smart devices using the Network SSID Name and Password you created.
Q: Can I use my personal modem?
A: Do not plug a personally-owned modem or router into the Ethernet jack. Adding one of these devices can significantly degrade your WiFi coverage. An additional modem or router also adds WiFi interference, which can cause slower or intermittent connectivity.
Q: What can I plug into the Ethernet jack in my home?
A: At some properties, Quantum Fiber has pre-wired one or more Ethernet jack(s) in your home. You can directly connect one of your devices into the Ethernet jack using an Ethernet cord. Do not to plug in a personally-owned modem or router into the Ethernet jack.
Q: What can I connect to the Ethernet jack in my home? (Advanced user options)
A: At some properties, Quantum Fiber has pre-wired one or more Ethernet jack(s) in your home. To get started, locate your media panel. The panel is typically located in a walk-in closet or laundry room. Open the panel and locate the main Ethernet jack.
Option 1
If multiple ports have been pre-wired in your home, you can connect one of those to the Ethernet jack. In most cases, your ports are labeled by room. If not, try one port at a time until you find the one you want to use.
To switch to a different Ethernet port, unplug the cord in the media panel Ethernet jack and plug in the room connection you wish to use.
Option 2:
If you want to plug in more than one device into the same Ethernet jack, you can add a Gigabit Ethernet Unmanaged Switch with multiple Ethernet ports. Plug the switch into the jack, and then plug the devices you wish to use into the switch.
If you have multi-gig speed, a 10G switch would be capable for higher speeds. (10G switch is not shown in the image)
While your Instant 360 WiFi was installed by a trained technician, things can go wrong, causing you problems with your connections. Follow these troubleshooting steps.
1. Make sure you have power
It may sound obvious, but you’d be surprised how often this is a problem. Check that you have power to the outlets you're using. If not, try another outlet or resolve your power issue before continuing. Also make sure each WiFi pod is firmly plugged in to the outlet.
Do NOT remove the pod inside your media panel. If the power is off in your media panel, that needs to be restored. Contact your building management.
For the next steps, you’ll find your SmartNID or modem and primary pod inside a media panel in a closet or utility room.
2. Make sure your internet connection is working
Check the light on the front of your SmartNID or the internet light on your modem. Is the light green? If yes, then your internet is working, and you can go on to the next step. If the light is red or off, there may be an outage or a problem with the equipment. Chat with tech support for further help.
3. Make sure the primary pod is plugged in correctly
Check the connection between your modem and the primary pod which is located in a media panel in a closet or utility room or mounted on a wall in your home.
- One end of the Ethernet cable should be clicked firmly into a LAN port on the bottom of the SmartNID.
- The other end of the Ethernet cable should be clicked firmly into a LAN port on the bottom of the WiFi pod.
4. Try restarting the SmartNID or modem
Restarting can help to fix some connection issues. Unplug the power cord, wait at least 30 seconds, then plug it back in. Wait two to three minutes for it to fully boot up, then check again for a connection. If the modem or SmartNID does not connect to the network, chat with us for help from a Fiber Customer Success Team member. If your modem is connected to the internet but you still can't get your pod to connect, chat with us for help from a Fiber Success Team member.
NOTE: If you have a wall-mounted SmartNID, please be careful when restarting. Do not unplug the green wires on the bottom of the device. These are part of the fiber connection and should not be disconnected.
After completing these troubleshooting steps, if you still have connection problems, chat with us for help. Our team will determine if you have any faulty equipment that needs to be replaced or if you need an additional pod.
- Chat now by clicking on the chat button
- Call the Fiber Customer Success Team member at 833-926-1289, Monday through Friday from 7 a.m. to 11 p.m. CT