The 360 WiFi setup replaces a traditional router to provide WiFi access. The basic steps are the same, no matter what kind of modem you have.
Once you have the app installed, sign in. Your username is the email address you used when you signed up for service, and you will use the same password you created for your Quantum Fiber online account. The app will guide you through every step of the setup process. Or to follow along here, see the instructions below.
Important note: You must use the Quantum Fiber 360 WiFi app. This is separate from the Quantum Fiber account management app, but you will use the same sign-in information.
Special note for iPhone users: If you purchased your iPhone outside the U.S., the 360 WiFi app may not appear in the app store. If this happens, simply change your region to the United States in the iPhone settings, and the app will be available. Once you have installed the app, you can adjust the region setting again as needed.
Do you already have WiFi pods set up in your unit?
If you recently moved in and found 360 WiFi pods already set up in your unit, you are most likely an Instant Internet customer. In that case, all you need to do is download the app and sign in, then just create your WiFi network and connect your devices. And you're good to go!
Naming your pods makes it easier to identify and manage them later. But this step is optional. You can tap 'Snooze' to skip it for now.
And that’s it—you’re ready to enjoy your 360 WiFi! The system will continue to adapt and improve intelligently as it learns your preferences and needs.
NOTE: The 360 WiFi built-in security features will not work if you plug your connected devices directly into your modem.
Need more help? The best way to contact us is through the app or the account portal. You can also email or call us if you prefer.
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