Connected Voice with Air-Line

Connected Voice with Air-Line is the future of home phone service. Learn more about this product.

Connected Voice Air-Line FAQs

Devices and equipment

Yes, you can use your existing touchtone landline phone with the Air-Line adapter. Air-Line is designed to work with traditional analog telephones, allowing you to make and receive calls without needing to buy a new phone. This makes it easy to transition to internet calling while keeping the phone you're already comfortable with.

To return your Air-Line adapter please go to our returns page and follow the instructions provided. The process applies to both voice and internet equipment, even though the instructions specifically refer to a modem.

Please note that your battery backup does not need to be returned to CenturyLink. If you have no further need for it, we encourage you to recycle it responsibly.

How to return equipment

Setup and installation

Setting up Connected Voice with Air-Line is simple and straightforward. Here's what you need to do:

1. Unbox the Air-Line adapter. Make sure you have all the necessary components, including the power adapter and any cables.

2. Plug into power. Connect the Air-Line adapter to a power outlet using the provided power adapter. This will power up the equipment and start the activation process.

3. Connect to telephone. Plug your existing landline phone into the Air-Line adapter using the phone cable. This allows you to make and receive calls over the internet.

Once these steps are completed, Connected Voice with Air-Line will be ready to use. The cellular connection will provide the internet needed for VoIP calls, so you don't need a traditional wired internet connection.

*To ensure the best quality service and signal, it's recommended to place the Air-Line adapter near a window or an outside wall.

See detailed setup instructions

To set up Air-Line you'll need just a couple of items:

1. Power cable. This is included in the box with your Air-Line adapter. You'll use it to connect the adapter to a power outlet.

2. Phone cord. You'll use the phone cord that you already have with your existing telephone to connect your phone to the Air-Line adapter.

That's all you need! Once you have these two items, you can easily set up your Air-Line adapter and start making calls.

Air-Line comes pre-configured, so you don't need to worry about setting it up for the best call quality. This means it's ready to use right out of the box, ensuring you get optimal performance without any hassle.

*To ensure the best quality service and signal, it's recommended to place the Air-Line adapter near a window or an outside wall.

The adapter will be active upon delivery, so you won't need to go through any additional activation steps.

Setup is as easy as 1-2-3. See the setup page for full details.

Compatiblity and features

Connected Voice Home Phone offers a range of features to enhance your calling experience. Here are some of the key features supported:

• Voicemail: You can receive and store voice messages when you're unable to answer a call.

• Call Waiting: This feature allows you to receive an incoming call while you're already on another call, and you can switch between the two calls.

• Caller ID: See the name and number of the person calling before you answer the call.

• Anonymous Call Block: Block calls from anonymous or unknown numbers.

• Call Forwarding: Forward your calls to another number, ensuring you never miss an important call.

• Simultaneous Ring: Have multiple phones ring at the same time when you receive a call, so you can answer from any device.

These features are designed to provide you with a convenient and flexible calling experience, making it easier to manage your calls and stay connected.

Learn more about features and how to use them

Your Air-Line adapter is specifically designed to be compatible with Connected Voice through CenturyLink. This means it won't work with other VoIP providers.

Yes, the Air-Line can support up to five extensions, allowing you to connect multiple phones within your home or office. However, it will only support one phone number at this time. This means you can have several phones connected, but they will all share the same phone number.

No, this service does not support softphone or mobile apps. A traditional handset is required to use the Air-Line adapter. This means you'll need to connect a regular home or office phone to the Air-Line adapter to make and receive calls.

Troubleshooting

This could be due to a few reasons:

No LTE connection
No power to the device or cordless phone
A defective handset

If you're having this problem, and have ruled out a power or handset issue, please contact us for assistance.

Poor call quality can be caused by various factors such as network congestion, interference, or issues with the Air-Line adapter. Additionally, LTE cellular signal can be affected by building structure, so moving the adapter to an exterior wall or window could improve signal quality.

If you require further assistance, contact support for a detailed diagnosis and solution.

You should only perform a factory reset at the direction of tech support to avoid any unintended issues. There is a reset button on the back of the device.

If the LED light for the LTE connection is not on, it means the Air-Line adapter is not connecting to the internet. To ensure the best quality service and signal, it's recommended to place the adapter near a window or an outside wall.

If you require further assistance, contact support for a detailed diagnosis and solution.