How to cancel your Quantum Fiber service

Things change, we get it. We'll be sorry to see you go, but if you need to cancel your subscription, simply call us and we'll take care of it. 

Before you go...

  • Did you know you can pause your service with no charges for 1-9 months?

  • If you're moving, contact us through the app or your online account to find out if you can take your service with you.

Call us to cancel

There is no contract or term commitment, so you can cancel your service at any time. Call us to start the cancellation process. You choose the date you want to end your service, and we'll take care of the rest. We'll confirm your request by email, then again once your service has been canceled.

We're available by phone 7 days a week, 7 a.m. to 11 p.m. CST, at 833-250-6306.

Return your leased Quantum Fiber equipment

Note that after you cancel your service, you'll need to package all leased Quantum Fiber equipment, including modem and 360 WiFi pods, within 30 days to avoid additional charges. You provide the box and we'll provide the label. If you have a C5500XK or C6500XK SmartNID attached to the wall, do not attempt to move it or return it to us.

How to return your equipment

Final billing information

The subscription or prepaid account means your monthly payments cover service for a full month. Partial (or prorated) refunds are not available if you cancel before the end of a monthly billing cycle.

Account and billing FAQs
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