Although our fiber service usually means 100% fiber-optic network to your location, in limited circumstances Quantum Fiber may need to deploy alternative technologies coupled with a non-fiber connection from a certain point (usually the curb) to your location in order to provide the advertised download speeds.

Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Download/upload speed via a wired connection. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see q.com/legal for more information.

Limited availability. Service and rate in select locations only. Offer is available to customers who have a member of their household participating in certain government assistance programs including SNAP, Medicaid, Federal Public Housing Assistance, National School Lunch Program, SSI, WIC, Veteran’s Pension or Survivor Benefits, HeadStart, TANF, or LIHEAP. Eligibility is determined by SheerID using the verification tool at q.com. Customers may be required to provide documentation of eligibility prior to placing an order for service. Wireless Service: 360 WiFi is included with the internet service at no monthly charge. One pod is included with 360 WiFi. Each additional pod may be leased for $10/mo. Security features will not work if customer does not connect pods or devices properly. Installation: Offer includes technician installation at customer’s eligible location. Construction: For certain, new Internet installations, construction charges may apply (“Construction Charges”). Quantum Fiber will absorb the first $1,500 of the Construction Charges; customer will be responsible for Construction Charges to the extent they exceed $1,500, usually no more than an additional $2,000. Customer must approve Construction Charges before work begins; either party may cancel with no further obligations. Billing: Paperless billing required. Month-to-month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept Internet Subscriber Agreement prior to using service (see q.com/legal). Service will begin on the date your order is completed and full payment is processed through your choice of bank account, debit card, credit card, or other prepay service available with your subscription. Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer. See q.com/legal for taxes and fees. Additional restrictions may apply.