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Frequently Asked Questions

Connected Voice offers all the features of traditional telephone (like caller ID, call waiting, voicemail, anonymous call block, etc.), plus more advanced features not available with most traditional telephone services, including mobility, voicemail to email, and email notifications.

Ordering is easy. Sign in to your Quantum Fiber account and find the Shop tab. You will then be able to select the Connected Voice service that’s right for you. The Basic service is most popular with residential customers, while the Professional service is usually chosen by small businesses. 

Most residential customers find the Basic service is a good fit. Basic service provides one phone number. Many small business customers choose the Professional service, which provides additional numbers and features.

In most cases you can keep your existing number. If you’d like to transfer your current phone number to your Connected Voice service, select the porting option when you order online.

No, existing phone jacks will not work with Connected Voice. Special equipment is required to provide service to your home or business.

  • Basic service requires an Analog Terminal Adapter (ATA) that plugs into your modem.
  • Professional service requires an IP phone that connects directly to your internet. 

With Basic service, you can use any touchtone phone. Follow the setup instructions for Basic service to connect your phone to the adapter box and get everything up and running. Your landline phone jacks will not work with your Connected Voice service. Any devices you want to use, such as an external answering machine, must be connected to the adapter.


With Professional service, you'll need a special phone. Regular landline or cordless phones will not work with Professional service. When you complete your order, you'll also purchase an IP phone that is certified to work with the service. Then you can follow the professional setup instructions to connect the phone to your internet service. With Connected Voice Professional, you can also use the mobile app or desktop app to make calls.