Managers know happy residents stay connected.
Residents with Quantum Fiber have a fully online, dedicated Fiber Customer Success Team on standby whenever they need help, 24/7. With a few clicks, they can sign in to their account online or the App and go to the Support section to chat live with a team member.
For additional support: Call the Fiber Success Team at 833-926-1289, Monday through Friday from 7 a.m. to 11 p.m. CT or email them at fibersuccess@lumen.com.
Business line support (at select properties) – How do staff get support for internet and/or phone services?
Contact Quantum Fiber Small Business billing and repair at 833-250-6306.
Tip: Gratis internet support is different than purchased business internet and/or phone support. Gratis internet may be set up in a management area, common area like a gym, pool, lounge, etc. See the section above for Gratis support.
Throughout the full term of your property contract, we provide staff education and training, marketing material placement, resident events and community engagement, complex issue resolution, and direct resident support.
Don’t know who your representative is? Contact Us
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